Terms & Conditions
Sassy Dezines reserves the right to update prices, product specifications and policies at any time without notice.
Most ceramic items are cast/cleaned/fired and shipped fresh. We ask for a 3-4 week delivery time because of fresh casting. The process for all items is to pour into mold, clean, fire and paint if you want it finished. This can take from two (2) to four (4) weeks. Please order accordingly. We try to get the order filled as soon as possible.
If you decide you do not want an order after placing it and paying for it, if the order has been poured and is still in greenware you will get 60% back. If the order has been fired but not painted yet, you will get 50% back. If the order has been painted already you will get 40% back. 90% of the ceramics are poured fresh and will then be sitting in inventory. No shipping is refundable.
Once we have notified you with the correct total, (order and freight if applicable) in stock orders will be shipped within 3 days of payment receipt. The only exception to this policy would be on Special Order items.
Note: If incorrect address information is provided, there will be an additional $6.00 Address Correction fee.
If you need your order expedited please e-mail Sassy Dezines to make sure it is possible to ship early. Expedite will ship USPS Priority Mail where an automatic $2.00 per shoe vase will be added to your order.
If you live within the Tucson City limits, we can arrange for you to come pick up your items. We will also sell greenware if you pick up. They sell for half the price of bisque. When you check out, please use the "Comments" box to let us know you want to pick up your products. Please wait for a confirmation email from us, to let you know what your total order will be. The Shopping Cart automatically calculates Shipping, Insurance and Handling fees. You may contact Customer Service with any further questions.
All of our products carry a 100% satisfaction guarantee. If, within 5 days of receiving your order, you are unhappy with any item you have received, please contact Customer Service. All returns require prior approval by Sassy Dezines. Customer Service will issue an "Return Merchandise Authorization Number" (RMA #), which must be legible on the outside of your package. RMA#'s are valid for 10 days from the date of issue. Packages sent to Sassy Dezines without prior approval, the RMA# (clearly marked on the outside of the package) or shipped collect, will be returned at the customers' expense.
Please ship the package back to Sassy Dezines and we will gladly exchange it, credit your account or refund your money. See cancellation policy above.
It is your responsibility to:
1. Receive prior authorization for the return,
2. Write your RMA# on the outside of your package and,
3. Return the item(s) to Sassy Dezines within 10 days of receipt and at your own risk and method of shipping. We suggest that you insure your return package, as we are not liable for lost packages. All Special-Order and Closeout items are final.. Shipping charges are non-refundable.
Damaged Package or Item(s):
On occasion, no matter how carefully an item is packed, it may reach you damaged. If the package is damaged or opened upon receipt contact Customer Service and we will help you file a claim with the shipping company. Please keep all boxes until advised otherwise by the freight carrier. If the package is intact, but an individual item is damaged, simply send it and a copy of your invoice with a short explanation of the damage. We will send out a replacement item (same item you ordered). Restocking fees do not apply in this circumstance. If you want a refund instead of a replacement Sassy Dezines will mail a check to you minus the shipping charges.
We hope you enjoy our site and our products. If you have any additional questions, comments or concerns, please feel free to email us at anytime! Please address your emails to Customer Service:
Pursuant to current United States Postal Service and other State and Federal laws, Sassy Dezines© is unable to make claims as to the effectiveness of the products sold in this catalog for medicinal or health purposes. We are not liable for any criminal or immoral acts that are committed with our merchandise. Thank you.
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